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As the date of birth is an important detail to retrieve your NCsoft password, we would need to change it manually. In order to do this, we would ask you to provide us with a scan or photograph of some form of ID proof (passport, driving license, birth certificate, etc.) showing your name and date of birth.
While we apologize for what may seem like an inconvenient extra step, this is a necessary security measure which ensures that you will be able to reset your password in the future.
Once we have this information we will correct the date of birth listed in your account and we will be able to assist you further.
Thank you for your kind co-operation.
Z góry dziękuję.