Moderator: Moderatorzy Piaskownicy
Thanks for contacting the European support team.
At this time and in order to assist you, we would need to verify some details. Please provide us the following information:
For your NCsoft account:
*20-digits Serial codes/25-digit Access keys
*Last 4 digits of the credit card used on your account
For your Guild Wars game account:
*A scan or photograph the actual insert showing the access keys and the receipts of purchase as “jpg” attachments in a reply to this message
Please be so kind as to send us as much of the information as possible in one message. This will help us to deal with your request faster.
Thanks for your interest in Guild Wars.
In order to assist you in this issue, could you please send us the following information:
• Your access key
• The creation date of your Guild Wars Account
• The email address used to create your account as well as all possible email addresses you could have used to create a Guild Wars account
• Do you share the email address used to create your Guild Wars account with any other member of your family?
• A fax of your access key (copy of the original)
• A fax of your proof of purchase, if still available
Please also send us a new and secure email address, which has not been used for a Guild Wars account yet, preferably coming from your Internet Service Provider.
Our fax number is: 0044 8451275614. Please, indicate the reference number of this incident.
NCsoft Europe Customer Support Team
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